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AO Digital Privacy Policy

Last Updated: July 7 2024

1. Introduction

AO Digital (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aodigital.com.au and the subdomain clientzone.aodigital.com.au. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information from you in a variety of ways, including but not limited to, when you visit our website, register on the site, place an order, fill out a form, respond to a survey, use live chat, and in connection with other activities, services, features, or resources we make available on our site.

The information we may collect includes:

  • Name
  • Business Name
  • Email Address
  • Phone Number
  • Mailing Address
  • ABN (Australian Business Number)
  • Other information related to the registration of domains and active hosting services

3. How We Use Your Information

We use the information we collect from you in the following ways:

  • To process transactions: We may use the information you provide about yourself when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • To manage your account: We use your information to provide and manage your account on clientzone.aodigital.com.au.

4. Information Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may share information with third-party services that we resell for registration purposes. These third parties have their own privacy policies addressing how they use such information.

5. Third-Party Services

We use third-party services, including but not limited to:

  • Live chat via tawk.to
  • Domain Wholesale Providers
  • Bulk Cloud Services such as AWS, Google Cloud & Synergy Wholesale.

These services may collect your information according to their own privacy policies. We recommend reviewing the privacy policies of these third-party services to understand how they collect and use your information.

6. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

7. Your Rights

You have the right to:

  • Access and receive a copy of the personal data we hold about you
  • Rectify any personal data held about you that is inaccurate
  • Request the deletion of personal data held about you

To exercise these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

AO Digital has the discretion to update this Privacy Policy at any time. We will notify you about significant changes by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, or by updating any privacy information on this page. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

9. Contact Us

If you have any questions about these terms and conditions, please contact us at the following details, via live chat if available, or via the contact form on our website here:

Adam Langley
AO Digital
Email: hello@aodigital.com.au
Website: aodigital.com.au

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